10018270 Customer Service Representative I

Staff Application - please complete and email with supporting documents
School/Department: Financial Aid
Primary Location: Warner Robins
Position: Staff
Job Type: Full Time
Position Close Date: Until Filled

This position is responsible for providing customer services to current and potential students regarding financial aid policies, procedures and processes.


• Answers telephone and greets visitors; provides information and assistance.

• Assists students in the completion of financial aid forms.

• Receives, logs, scans and indexes paperwork.

• Assists with entrance and exit counseling.

• Packages, authorizes and disperse aid.

• Maintains office files and records.

• Removes holds on student accounts as appropriate.

• Maintains office supply inventory.

• Reconciles purchase card accounts.

• Updates student records as appropriate.

• Performs related duties.

MINIMUM QUALIFICATIONS: Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years. Knowledge of customer service principles and practices. Skill in the operation of computers and job related software programs. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.

PREFERRED QUALIFICATIONS: B.A. Degree and knowledge of federal, state and institutional financial aid programs, policies and procedures is highly desirable. Knowledge of the Banner financial aid module.

SALARY: Pay Grade 10.

APPLICATION DEADLINE: The position will remain posted until filled.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “10018270 Customer Svc Rep, Warner Robins, 7/18/19”. Application materials are to include a resume, an MGA Staff application, a letter of interest which includes salary requirements, and three professional references. Paper application materials will not be accepted.

Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia