JOB SUMMARY: This position is responsible for the evaluation, maintenance and updating of student academic records.

MAJOR DUTIES:

Work collaboratively to complete all front counter assignments (85%):

• Processes student transient records.
• Processes re-admittance applications; analyzes applications to determine student status.
• Responds to student questions regarding re-admissions.
• Processes transcripts for evaluation; evaluates transcripts.
• Enters transfer credit to student records.
• Assists in updating catalogs.
• Tracks returning provisional students and new students for missing transcripts, transient letters, etc.; notifies students of requirements; places holds.
• Processes student petitions.
• Enters grade changes.
• Monitors Learning Support student records.
• Assists with registration activities.
• Answer telephone and greets visitors; provides information and assistance.
• Responds to queries from faculty, staff and students concerning academic policies and procedures.

Assist with coordination and organization (15%):

• Assists the Registrar with end-of-term processing.
• Files grade sheets, incomplete forms, split rosters, etc; scans hard copies to produce electronic records.
• Performs related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of university admission and re-admission policies and procedures.
• Knowledge of records management principles.
• Knowledge of Family Educational Rights and Privacy Act (FERPA) requirements.
• Knowledge of university policies and procedures.
• Skill in the operation of computers and job related software programs.
• Skill in decision making and problem solving.
• Skill in interpersonal relations and in dealing with the public.
• Skill in oral and written communication.

SUPERVISORY CONTROLS: The Registrar assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include Board of Regents policies, FERPA requirements, and university policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK:

• The work consists of related duties in the evaluation, updating and maintenance of student academic records. Strict guidelines contribute to the complexity of the position.
• The purpose of this position is to process and maintain student records. Success in this position contributes to the efficiency and effectiveness of the operations of the Registrar’s Office.

CONTACTS:                                                                 

• Contacts are typically with co-workers, other university personnel, faculty, staff, students, representatives of other institutions, and members of the general public.
• Contacts are typically to give or exchange information, to resolve problems, or to justify, defend or settle matters.

PHYSICAL DEMANDS/ WORK ENVIRONMENT:

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None. 

QUALIFICATIONS:

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an associate degree.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

COMPENSATION CLASSIFICATION:

• Position is non-exempt (bi-weekly paid).
• Salary grade 10.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “10018320 Customer Service Rep I 12.1.2020”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Background checks will be conducted on all final candidates.