10018320 Customer Service Representative I

Staff Application - please complete and email with supporting documents
School/Department: Office of the Registrar
Primary Location: Cochran
Position: Staff
Job Type: Full Time
Position Close Date: Until Filled

JOB SUMMARY: This position is responsible for the evaluation, maintenance and updating of student academic records.


Work collaboratively to complete all front counter assignments (85%):

  • Processes student transient records.
  • Processes re-admittance applications; analyzes applications to determine student status.
  • Responds to student questions regarding re-admissions.
  • Processes transcripts for evaluation; evaluates transcripts.
  • Enters transfer credit to student records.
  • Assists in updating catalogs.
  • Tracks returning provisional students and new students for missing transcripts, transient letters, etc.; notifies students of requirements; places holds.
  • Processes student petitions.
  • Enters grade changes.
  • Monitors Learning Support student records.
  • Assists with registration activities.
  • Answer telephone and greets visitors; provides information and assistance.
  • Responds to queries from faculty, staff and students concerning academic policies and procedures.

Assist with coordination and organization (15%):

  • Assists the Registrar with end-of-term processing.
  • Files grade sheets, incomplete forms, split rosters, etc; scans hard copies to produce electronic records.
  • Performs related duties as assigned.


  • Knowledge of university admission and re-admission policies and procedures.
  • Knowledge of records management principles.
  • Knowledge of Family Educational Rights and Privacy Act (FERPA) requirements.
  • Knowledge of university policies and procedures.
  • Skill in the operation of computers and job related software programs.
  • Skill in decision making and problem solving.
  • Skill in interpersonal relations and in dealing with the public.
  • Skill in oral and written communication.

SUPERVISORY CONTROLS: The Registrar assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES: Guidelines include Board of Regents policies, FERPA requirements, and university policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.


  • The work consists of related duties in the evaluation, updating and maintenance of student academic records. Strict guidelines contribute to the complexity of the position.
  • The purpose of this position is to process and maintain student records. Success in this position contributes to the efficiency and effectiveness of the operations of the Registrar’s Office.


  • Contacts are typically with co-workers, other university personnel, faculty, staff, students, representatives of other institutions, and members of the general public.
  • Contacts are typically to give or exchange information, to resolve problems, or to justify, defend or settle matters.


  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
  • The work is typically performed in an office.



  • Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an associate degree.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.


  • Position is non-exempt (bi-weekly paid).
  • Salary grade 10.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “10018320 Customer Service Rep I 12.1.2020”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Background checks will be conducted on all final candidates.




Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia