10018600 EST Representative Part-Time Temporary (2 Vacancies)

Staff Application - please complete and email with supporting documents
School/Department: Enrollment Support Team
Primary Location: Macon
Position: Staff
Job Type: Part Time
Position Close Date: Until Filled
Description:

This position provides customer service support by phone, email, and ticketing system for the university enrollment functions.

MAJOR DUTIES:

• Receive inbound phone calls from the general public.

• Respond quickly to inquiries and issues regarding admissions, registrar/records, financial aid, and student accounts through emails and the CRM system.

• Provide accurate and timely information on student enrollment processes with a business practice to handle the inquiries with one contact transaction.

• Assist in making outbound phone calls to new and current students relating to enrollment processes (e.g. completing admission process, fee payment calls).

MINIMUM QUALIFICATIONS:

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having a similar position for one to two years.

SALARY: Pay Grade 10

APPLICATION DEADLINE: The position will remain posted until filled. For best consideration, please submit your application materials by August 12, 2019.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “10018600 Enrollment Support Team, Macon, 7/29/19”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia

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