Enrollment Support Representative I

Staff Application - please complete and email with supporting documents
School/Department: Enrollment Support Team (Call Center)
Primary Location: Macon
Position: Staff
Job Type: Full Time
Position Close Date: Until Filled
Description:

Middle Georgia State University is seeking candidates for a full-time Enrollment Support Representative I. This position provides customer service support by phone, email, and ticketing system for the university enrollment functions.

MAJOR DUTIES:

  • Receive inbound phone calls from the general public.
  • Respond quickly to inquiries and issues regarding admissions, registrar/records, financial aid, and student accounts through emails and the CRM system.
  • Provide accurate and timely information on student enrollment processes with a business practice to handle the inquiries with one contact transaction.
  • Assist in making outbound phone calls to new and current students relating to enrollment processes (e.g. completing admission process, fee payment calls.)

MINIMUM QUALIFICATIONS:

  • Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having a similar position for one to two years.

SALARY: Pay Grade 10

APPLICATION DEADLINE: Open until filled. For best consideration, please submit application materials by Friday, April 27, 2018.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “Enrollment Support Rep. I”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia

EEO/AA/M/F/V/D