Enrollment Support Team Representative - Part-time, Temporary

Staff Application - please complete and email with supporting documents
School/Department: Enrollment Support Team
Primary Location: Macon
Position: Staff
Job Type: Part Time
Position Close Date: Until Filled
Description:

Middle Georgia State University is seeking candidates for two part-time, temporary (estimated 5 months beginning summer) Enrollment Support Representatives. This position provides customer service support by phone, email, and ticketing system for the university enrollment functions. Position hours will not exceed 19 hours per week.

MAJOR DUTIES:

  • Receive inbound phone calls from the general public.
  • Respond quickly to inquiries and issues regarding admissions, registrar/records, financial aid, and student accounts through emails and the CRM system.
  • Provide accurate and timely information on student enrollment processes with a business practice to handle the inquiries with one contact transaction.
  • Assist in making outbound phone calls to new and current students relating to enrollment processes (e.g. completing admission process, fee payment calls.)

MINIMUM QUALIFICATIONS:

  • Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having a similar position for one to two years.

SALARY: $8/hr.

APPLICATION DEADLINE: Open until filled. For best consideration, please submit application materials by Wednesday, May 23, 2018.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: recruitment@mga.edu with the subject line “Enrollment Support - PART TIME TEMP.” Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia

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