Student Accounts Assistant

Staff Application - please complete and email with supporting documents
School/Department: Bursar’s Office
Primary Location: Macon
Position: Staff
Job Type: Full Time
Position Close Date: Until Filled

Middle Georgia State University is seeking candidates for a Student Accounts Assistance. This position assists in the management of student accounts.


• Answers telephone and greets visitors; provides information and assistance; transfers calls and refers to appropriate personnel.

• Provides student and parents with account information; resolves problems.

• Maintains Veterans Administration Post 911 accounts and database; receives and posts wire transfers; distributes payment to student accounts; updates and maintains database; assists in analyzing and balancing accounts; assists with refund processing.

• Receives, analyzes and verifies non-sufficient funds information; notifies students; updates holds on student accounts.

• Processes departmental and agency accounts deposits; verifies amounts and detail codes; enters funds and information to department account; updates receipt numbers and amounts in appropriate databases.

• Receives registration fees and payments; verifies balances due; assists students with questions and concerns.

• Assists in analyzing student accounts for financial aid remaining balances; verifies registration status, eligibility and awards; calculates refunds.

• Processes financial aid bookstore vouchers; enters bookstore charges into students’ accounts.

• Processes meal plan purchases; enters charges to student accounts; receives and processes payments; activate meal plan on student IDs.

• Manages petty cash; balances to receipts; verifies items and eligibility; processes cash refunds upon approval.

• Maintains credit card machines; processes daily settlements; contacts providers to resolve issues.

• Sorts and distributes mail.

• Assists with student orientation.

• Balances all cashier transactions and prepares end-of-day deposits.

• Analyzes debt accounts; assists with email notifications and bill production; updates database; updates students’ accounts.

• Processes exemptions and waivers.

• Performs related duties.

QUALIFICATIONS: Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having has a similar position for one to two year. Knowledge of computers and job-related software programs. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.

PREFERRED QUALIFICATIONS: Knowledge of University policies and procedures. Knowledge of University System of Georgia policies and procedures.

SALARY: Pay Grade 12

APPLICATION DEADLINE: The position will remain posted until filled. For best consideration, please submit your application materials by October 1, 2018.

TO APPLY: Application materials should be emailed as a Microsoft Word or Adobe.pdf attachment to: with the subject line “Student Act Assist 9-17-18”. Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials will not be accepted.

Staff Application - please complete and email with supporting documents

A Unit of the University System of Georgia