Terms and Conditions

Knight Card Agreement

  1. The cardholder agrees that the Knight Card is the property of Middle Georgia State and can be confiscated from bearer as a result of inappropriate conduct or use. Use of the Knight Card is subject to all terms, conditions, rules, and regulations of Middle Georgia State University.
  2. Any misuse or illegal transactions are subject to student conduct action and may result in the suspension of privileges.
  3. The cardholder must present the Knight Card at the time of use to obtain services.
  4. The Knight Card and related accounts and account balances are not transferable.

Dining Dollars And Duke Dollars

  1. Dining Dollars may be used to make a purchase in any on-campus dining outlet operated by MGA Dining Services. Duke Dollars are available for purchases on any campus where the Knight Card is accepted. Both accounts are typical debit accounts, allowing the cardholder to make purchases without carrying cash.
  2. All Dining Dollar and Duke Dollar funds roll over between consecutive semesters (Fall through Summer) in the academic year. For example, if dining dollars are purchased in the fall semester and not all funds are used prior to the fall semester ending the funds will rollover to the spring semester and then the summer. After the full academic year is over (Fall through Summer), students will receive a refund of any remaining dining dollar balances. Upon reimbursement, a $10.00 service fee is deducted from the remaining balance. In order for Accounts Payable to process the refund, at least a $1.00 balance must remain on the card, after the service fee is applied. Any negative balances will be billed to the cardholder. No refunds will be issued if there are any holds on the student's record.
  3. All unused Dining Dollar and Duke Dollar funds roll over between consecutive semesters (Fall through Summer) in the academic year. For example, if dining dollars are purchased in the fall semester and not all funds are used prior to the fall semester ending the funds will rollover to the spring semester and then the summer. After the full academic year is over (Fall through Summer), students will receive a refund of any remaining dining dollar balances.

Error Resolution Procedures

  1. If an error is noticed on a receipt, balance inquiry, or online statement, the cardholder should contact the Card Services Office no later than sixty (60) days after the error appears. This may be done by emailing Card Services at auxiliary.mga.edu
  2. If the cardholder reports the error orally, a written confirmation is required within ten (10) business days addressed to: MGA Auxiliary Services, 100 University Parkway, Macon, Georgia 31206. The cardholder should furnish the following information when reporting an error:
    1. Cardholder name
    2. Cardholder ID number (Middle Georgia State Student ID number, beginning with 983)

Fees

  1. No transaction fees are charged to any cardholder making a transaction using the Knight Card for purchase of products or services.
  2. If a cardholder uses a debit or credit card to transfer funds to his or her Knight Card, he or she may incur other fees or legal requirements from the financial institution that issues the card.

Insufficient Funds

Under normal circumstances, purchases using the Knight Card shall not exceed the amount of deposited funds. However, in order to keep the Dining Services operational in the event of a network failure or other unforeseen malfunction, the Dining Services cash registers are set to process transactions in an offline mode, which may result in a negative balance associated with the cardholder's card account. If a negative balance occurs, the cardholder will be contacted via his or her MGA email account and will be asked to deposit funds to the affected account. If the cardholder does not respond, the Knight Card will be frozen and the negative balance will be charged to the cardholder's student account, which must be satisfied/cleared prior to registration for classes and/or receipt of grades.

Lost, Stolen, and Replacement Cards

  1. The cardholder should immediately report a lost or stolen Knight Card or unauthorized usage to the Police Department by phone or in person during normal business hours. Please visit the MGA Police Department website for your campus police department contact information
  2. Cardholders should note that once their card has been reported lost or stolen, that funds on the card will be frozen and unavailable for use.
  3. The cardholder is responsible for all usage of the card prior to proper notification of loss to the Police Department.
  4. MGA is not liable for funds lost prior to the freezing of account activity or the report of a lost or stolen Knight Card.
  5. There will be a $20.00 fee for replacement Knight Cards, payable at the Bursar's Office on the Macon Campus or Cochran Campus, the Administrative Services Office on the Warner Robins Campus or online through the cardholder's Swords Account.
  6. Stolen cards will be replaced at no cost, provided a police report is presented at the time the request for a replacement card is made.

Closing Accounts

  1. Students are encouraged to use all of the Middle Georgia State Dining Dollars or Duke Dollars on their Knight Card each semester.
  2. Students will only be allowed to cancel their meal plan through the end of the first week of classes each semester.
  3. Any unused dining dollars or Duke dollars will roll over to the next semester, or will be reimbursed if the student leaves the institution. Duke Dollar refunds may be requested upon graduation or official withdrawal from Middle Georgia State University within 60 days of leaving, and Dining Dollar refunds will be auto refunded within 90 days of the end of the student’s last active semester.
  4. Upon reimbursement, a $10.00 service fee is deducted from the remaining balance. In order for Accounts Payable to process the refund, at least a $1.00 balance must remain on the card, after the service fee is applied. Any negative balances will be billed to the cardholder. No refunds will be issued if there are any holds on the student's record.

Receipts

If the point of sale terminal is equipped to provide a receipt, the cardholder will receive a receipt as a matter of course or upon request at time of purchase. It is the cardholder's responsibility to ensure that the receipt is correct.

Effective Date of Agreement

These terms and conditions are effective immediately and shall remain in force until written notification is received. MGA will provide written notice via MGA email at least thirty (30) days before effective date of a change that might cause increased fees, charges or liabilities for the cardholder. Prior notice need not be given where an immediate change in a term and/or condition is necessary to maintain or restore security of the system or its accounts.