1. Submit a Case
   Submit a case through the MyMGA Student Success Hub (students) or the MyMGA
   

   Success Hub (faculty and staff).

   • Instructions for the new Salesforce Case Management system
   • Common request types include: Non-Emergency | After Hours | Software
     Installation | AV Requests | Password Resets

   If you are unable to access the case management system, a case can be generated by
   sending an email to one of the following email addresses:

   • Students, password resets, or MFA resets: Technical Assistance Center —
     
   • Faculty and staff: Office of Technology Resources —
   • Banner or other software platforms: Enterprise Information Systems —
     
   • Data requests: Institutional Research —
2. Contact Us by Phone
   

   For general technical support during normal business hours:

   • Technical Assistance Center — 478.471.2023
   • Office of Technology Resources — 478.757.2634
   Or, for after-hours online learning support:
   • D2L Brightspace Support: https://d2lhelp.view.usg.edu/
3. Visit Us On Campus
   • Macon - Located in the Macon Library
   • Cochran - Located in Jackson Hall
   • Dublin - Located in the Library, Office DL1
   • Eastman - Terry L. Coleman Center for Aviation and Technology, Office 2024
   • Warner Robins - Thomas Hall, Room 113

Faculty or staff requiring immediate technical assistance, please call:

• Common request types include: Classroom AV Outage | Internet or Network Outage
  (Available only during normal business hours)
  
  • Macon Campus: 478.757.2634
  • Cochran/Dublin/Eastman: 478.934.3319
  • Warner Robins: 478.757.2634