Access Shared Mailboxes on Outlook

If you have permissions to a shared mailbox, the shared mailbox will automatically display in your Folder pane in Outlook.

  • The admin for your organization has to create the shared mailbox and add you to the group of users before you can use it.
  • If you feel that you or your team could benefit from a shared mailbox, please have the head of your department/office contact the Office of Technology Resources. You will need to submit the following in your request:
    1. What you want the email address for the shared inbox to be. (ex: ) 
    2. Display name (ex: Marketing)
    3. MGA email addresses of the corresponding members that will need access (ex: first.last#@mga.edu) 

For a detailed guide on how to access and use features that come with a shared mailbox, such as a shared calendar and the how-to steps on sending an email using the shared mailbox, visit the Open and use a shared mailbox guide page on the Microsoft website.