Excellence in Customer Service and Process Involvement

A Commitment to Excellent Customer Service

The Middle Georgia State University "Excellence in Customer Service and Process Improvement" initiative began as a training program for staff and expanded to become an opportunity to advance the culture of process improvement and to enhance the experiences of all customers of Middle Georgia State. Through the initiative and through development opportunities offered by the University System of Georgia, employees of Middle Georgia State University have achieved a better appreciation of their individual roles in the ultimate goals of higher education -- to participate in the development of human potential and to transform lives.

Middle Georgia developed Customer Service Institutional Expectations, and the college's mandatory training program is based on the same standards communicated by the State of Georgia Customer Service Initiative.

Additional Information


Visiting Groups

  • Continuing Education Groups
  • This Week in Student Life

Visitor Parking

Visitors to campus should park in designated visitor parking spaces or in student parking. First time visitors who receive parking citations should complete and follow the directions on the visitor portion of the ticket. Those visitors that are participating in a Continuing Education courses or meetings should obtain a parking pass from the Continuing Education Department 478.471.2770.

Additional Resources for Visitors

Customer Feedback

  • Help improve our customer service. Take the Customer Service Survey.
  • Email Comments and Questions to